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PURCHASE / SHIPPING / RETURN POLICIES |
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PURCHASE / SHIPPING / RETURN POLICIES |
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Educate Yourself About Our Policies
KoulCarz does
not ship COD. Accepted payment methods are Visa, Master Card,
Discover Card, American Express through our secure shopping cart, by telephone, fax or mail, Paypal,
Check by Phone, mail or through our secure shopping cart, Wire Transfer. All check orders will be
held 3 - 10 days for clearing. All Credit Card / Debit Card orders
are charged at the time the original invoice is created, and correct
shipping fees if any have been added and agreed to. Copies of
Invoices will be emailed. Deliveries Require Adult Signature unless PRIOR arrangements are made. Once the package is shipped, it will require a signature for receipt. We always attempt to ship items in the best possible way. If you require alternative shipping methods, this must be made prior to the item being shipped. Any change in shipping, if possible, after shipping has occurred, may require additional fees imposed by the shipping company. These fees will be the responsibility of the recipient. It is our policy to ship ONLY to the billing address of the Credit / Debit Card or a confirmed PayPal address. An alternative shipping address may be used if prior arrangements are made, contact Customer Service for this at 314-932-9200. All items are shipped the most economic way possible. Due to the vas difference in products we sell we cannot have a set shipping cost. In all cases, you will be advised the shipping cost prior to being charged. International Shipping - All taxes, duties, brokerage fees or importation fees are the responsibility of the receiver. Sorry, We do not ship using your account number. The vast majority of products available at KoulCarz are returnable. To initiate a return, you must request a Return Authorization Number (RA#) within 10 days of receipt of the product. All items must have an RA# and be received in a new, unused and ready-to-sell condition (including all original packaging, parts, and paperwork) to receive a refund, excluding any shipping and processing costs. Some products such as custom orders or non current year vehicles in some instances are final sale, no return or exchange. Other items may require as much as a 25% restocking fee and are subject to inspection before a credit is issued. Please review your original invoice to determine what category your purchase falls into. KoulCarz does not accept returns on used items, custom-painted products or items shipped via truck freight. International orders cannot be returned or exchanged unless the item is defective or in the case of an error on our part. KoulCarz will not reimburse labor charges or installation fees under any circumstances. Nor will KoulCarz reimburse for any damages incurred during installation or use of product. Orders placed using PayPal must pass an inspection before any credit will be issued. All return items require a Return Authorization Number (RA#). To get an RA#, Email sales@koulcarz.com requesting an RA, a representative will call you within within 24-48 hours (allow additional time for weekends and holidays) with an RA#.
Shipments received without a valid RA# clearly posted on the outside of the box will not be accepted and returned to the shipper. KoulCarz is not responsible for items returned without proper return information (customer's name, address and RA#) on or in the box. If an item arrives in an unacceptable condition as a result of a manufacturer defect, we will send you a pre-paid return shipping label. To get a shipping label and a valid RA#, see our full return procedure above. Once you've received the label and the RA#, ship the defective item as instructed by your customer care specialist. Once we've received the item we'll ship you a replacement or credit your account. KoulCarz does not charge a restocking fee for returning most items. However, for some items, a restocking fee applies. A 25% restocking fee also applies to the following:
All returned item(s) will be inspected upon receipt and must meet the following criteria for a credit:
The returned package must be clearly labeled with a proper Return
Authorization Number (RA#)
Items to be replaced must meet the same conditions as items returned to KoulCarz for a refund. Non-defective items returned for exchange must be in a new and ready-to-sell condition with all original packaging, paperwork and parts included. Defective items must also be returned with the same items included in the original order. If you request a replacement, we will ship your new item after we receive and process your return. Please allow 5-10 business days to process your return once it has been received. A restocking fee may apply to certain products. If you need a replacement item right away, we suggest placing a new order on our website, or email us at sales@KoulCarz.com or call us at 314-932-9200 for expedited ordering. Express shipping charges may apply for rush orders. Shipments without a proper Return Authorization Number (RA#) will be charged a 25% restocking fee. Most of the items available at KoulCarz may be returned for full or partial credit. However, some items for your specific vehicle are not returnable. Please review your invoice for return policy on the item you purchased. In the case of defect or our error, these items may be returned for full or partial credit, depending on the circumstances. The vast majority of our customers are extremely happy with their items and never need to return them. As with any of our returns, items must be in an unused, new condition and include original packaging and paperwork in order to receive a refund. All other standard return policies/procedures apply. The sale of certain automotive parts comes with an additional core charge. The “Core Charge” is a form of a deposit you pay until returning the old part you have removed from your vehicle. The charge is refunded to you, when you return the core. KoulCarz is not responsible for return shipping on core items. Products that are not returnable These items are not returnable. In the case of defect or our error, they may be returned following the proper Returns procedure. The vast majority of our customers are extremely happy with their items and never need to return them. List subject to change.
All of our Replacement Parts are backed by a minimum 12-month / 12,000 mile warranty for manufacturer's defects. We can either exchange your product for a new one or credit back your card during this warranty period. Please keep in mind that we cannot credit your card or send a replacement product until the manufacturer approves the returned item for exchange or reimbursement. Please see the Replacement Parts Warranty Return procedure below. Replacement Parts Warranty Return procedure All return items require a Return Authorization Number (RA#). To get an RA#, See the Return Procedure above. Shipments received without a valid RA# clearly posted on the outside of the box will be charged a 25% restocking fee. KoulCarz is not responsible for items returned without proper return information (customer's name, address and RA#) on or in the box. KoulCarz does not charge a restocking fee for returning most items. However, for some items, a restocking fee applies. To get a shipping label and a valid RA#, see our full return procedure above. Once you've received the label and the RA#, ship the defective item as instructed by your customer care specialist. Once we've received the defective item we'll ship you a replacement or credit your account. KoulCarz does not charge a restocking fee for returning most items. However, for some items, a restocking fee applies. 25% restocking fee also applies to the following:
All returned replacement parts will be inspected upon receipt and must meet the following criteria for a credit:
The original credit card used to place the order will be credited for the purchase price of the item and any applicable sales tax, excluding all shipping costs. We'll send an email confirming receipt of your return and your credit within 7 days. Please allow an additional 5-7 business days for your bank to process the credit to your account. Replacement parts to be replaced must meet the same conditions as items returned to KoulCarz for a refund. Non-defective items returned for exchange must be in a new and ready-to-sell condition with all original packaging, paperwork and parts included. Defective items must also be returned with the same items included in the original order. If you request a replacement, we will ship your new item after we receive and process your return. Please allow 5-10 business days to process your return once it has been received. A restocking fee may apply to certain products. If you need a replacement item right away, we suggest placing a new order on our website, or email us at sales@KoulCarz.com or call us at 314-932-9200 for expedited ordering. Express shipping charges may apply for rush orders. Shipments without a proper Return Authorization Number (RA#) will be charged a 25% restocking fee or Shipments received without a valid RA# clearly posted on the outside of the box will not be accepted and returned to the shipper.
If you've decided to return an item to us, you'll need a Return Authorization Number (RA#). All returns require an RA# in order for us to accept shipment of your item(s). We'll call or email you within 24-48 hours (allow additional time for weekends and holidays) with an RA# for your order. The Customer Service Representative contacting you will have further instructions for your easy return. Currently, KoulCarz does not automatically generate RA#s online. Shipments without a valid RA# clearly posted on the outside of the box will incur a 15% restocking fee. KoulCarz is not responsible for items returned without traceable markings (customer's name, address and RA#) on or in the box. Can I get a Return Authorization Number (RA#) online? Currently, KoulCarz cannot issue an RA# for your order completely online. See Above. Items in new condition (including original packaging, paperwork, hardware and instructions) may be returned for exchange. Just use the same return procedure used for returns to KoulCarz. See our full exchange policy here. Will I have to pay a restocking fee? KoulCarz does not charge a restocking fee for returning most items in our store. However, these fees do apply to the following factory made-to-order items. See our full policy on restocking fees here. Who pays for return shipping costs? KoulCarz covers return shipping costs if the return is due to a manufacturing defect or as a result of our error. KoulCarz does not pay for return shipping on core items. We will provide you with a pre-paid UPS label to return the product(s) to us in this situation. Items returned for reasons other than defect or KoulCarz error will not be provided with a pre-paid UPS return label. These returns include reasons such as "changed my mind," "did not like the product" and "ordered the incorrect product". I received the wrong item for my vehicle. What do I do now? First, verify that the part number you ordered and the part number you received are the same item. You can check this number from the receipt in your shipment against the part number on your email order receipt or on your original invoice. If the part numbers match, you may have ordered the incorrect part number for your vehicle. We'll process your return and exchange the item for the correct part (if available) in accordance with our above policies. If the numbers do not match, you may have been erroneously shipped the wrong part for your vehicle. While this is an extremely rare case, it can happen with the volume of orders we ship from our manufacturers and fulfillment centers Contact us and begin our return procedure. A prepaid UPS shipping label will be sent for returning the incorrect item, assuming you received the incorrect part through our error.
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PRICES SUBJECT TO CHANGE WITHOUT NOTICE, ALL ITEMS SHIPPED
FOB ORIGIN. ALL PRICES QUOTED ARE UPDATED: 11/06/2011 |
